CTC - Training - Customer Service

THIS CUSTOMER SERVICE SEMINAR UNDERSCORES:

The eight essential keys of successful customer service
The three selfs of personal power
Why customer service is vital
Customer expectations
Where customer go
Who your customer really are
The H.I.C.S. principle and how to use it to maintain customer satisfaction
The power of the S.Q.S. strategy and how to use it to improve the quality of your services and, in turn, employee morale

IN ADDITION, THIS CUSTOMER SERVICE SEMINAR PUTS AN ACCENT ON:

The main reasons why customers get upset and how to handle it
How to discover your personality and the personality of others for maximum impact
The three V's: learn them; master them
The psychological factors of emotion and how to use them to your advantage
How to handle complaints with the problem-solving formula
The 12 golden rules of customer loyalty

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Great customer sets your organization apart from the rest and brings your organization to reap healthier profits.
This customer service seminar is for all levels, from the front lines to the executive office. It provides you with the techniques and strategies that allow you to become a customer-service organization that not only hinges on getting new customers, but on keeping the ones you already have. In the process, boost employee morale, increase productivity and achieve greater results.

This seminar motivates you and equips you with the tools and strategies that enable you to become a customer-driven person. To this end, your team and your organization will achieve more than ever expected, and inevitably reap well-deserved rewards.

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